During assessment and support planning, we will work with you to identify how you wish to communicate your needs.
We will also determine how you would like your staff team to support you in varying situations. For example, it may be that at times, some individuals feel anxious and become distressed. The best way to deal with the situation may be for staff to give the person some time alone to return to the conversation when they are feeling calmer and can communicate their needs positively.
Other people may wish to choose which hot drink they would like by pointing at tea or coffee containers in their kitchen but choose what they would like eat for an evening meal by using pictures. Whatever the method of communication, we will work with you to gain an understanding and adopt techniques already familiar to you so that you are confident in our staff’s ability to understand and support your needs.